Studio Forward Help Center

Buying & downloads

Orders, downloads, licenses and installation.

Payments & refunds

How you are charged, review window and refunds.

Selling on Studio Forward

Stores, products, payouts, fees and policies.

Account & security

Sign-in, password, privacy and fraud.

Frequently asked questions

Why is my order "Payment authorized" and not "Paid"?

Your card is reserved, not charged, during the 5-day review window. If no refund request is open when it ends, the payment is captured automatically and the order becomes Paid. You already have access to your files.

Which payment methods are accepted?

Credit and debit cards through Stripe's secure checkout. Payments are made in euros (EUR).

Do you store my card details?

No. Card details are entered on Stripe's page and never reach Studio Forward.

How do I get a refund?

Digital products are generally final. Within 5 days of purchase, you can file a dispute from Account → Orders (File dispute) if the product is materially different from its description, does not work as advertised, contains malicious code, was charged incorrectly or the download is broken. While the payment is only authorized, the dispute pauses its capture.

Can I get a refund if I changed my mind?

No. Changing your mind, finding a similar free asset, an asset that does not fit your use case while matching its description, or lacking the skills to use it are not grounds for a refund.

How long does a refund take?

A cancelled authorization is released by your bank in a few days. A refund after capture usually appears within 5 to 10 business days.

My cart has resources from several stores. Why do I pay several times?

Each payment goes directly to one creator. The checkout window lets you pay each store separately.

Where do I download what I bought?

In Account → My products, or on the product page. Download links are valid for 2 minutes; click again if needed.

Are updates included?

Yes. When the creator uploads a new version, download it again from My products at no extra cost.

What is the difference between Standard and Pro?

Standard covers your own projects, personal or small team. Pro adds unlimited commercial use (monetized servers, studios) and priority creator support when offered.

Can I share or resell a resource I bought?

No. A license allows you to use the resource in your projects; it does not allow redistribution or resale.

Who can leave a review?

Only verified buyers of a product. Ratings and review counts are calculated from these reviews only.

I forgot my password.

Click Sign in, then Forgot password. A reset link is sent to your email.

I see an order I did not make.

Open a ticket in Fraud & Suspicious Activity immediately. Your pending payments are put on hold automatically.

How do I delete my account?

Open a ticket in General Inquiry from the account you want to delete. We confirm the request and explain what we must keep for legal and accounting reasons.

How do I become a seller?

Click Start selling and fill in the seller application. Applications are reviewed within 12 business days, or 2 business days with the optional priority review.

What is the commission?

10% of each sale, collected automatically when the payment is captured. Stripe's processing fees are charged separately by Stripe.

When do I receive the money?

The payment is captured 5 days after the purchase (unless a refund request or dispute is open), then Stripe pays out to your bank on your payout schedule.

Why can't buyers purchase my products?

Your Stripe account must be connected and active. Check Seller dashboard → Finances for any information Stripe still needs.

How long does product review take?

Usually within 48 hours. You will see the status (Pending, Published, Rejected with a reason) in your Products tab.

Can I sell the same resource elsewhere?

Yes, Studio Forward is not exclusive, as long as you own the rights to the resource.