Terms of Sale & Refund Policy

Prices, payment, the {{reviewDays}}-day review window, delivery, licenses, gift cards, withdrawal and refunds.

1. Scope

These Terms of Sale apply to every purchase made on Studio Forward, together with the Terms of Service. By placing an order, you accept them. Products are sold by:

• the Seller shown on the product page, for Products of independent stores. The sale contract is between you and the Seller. Studio Forward collects the payment through Stripe on the Seller's behalf, runs the review window and handles refunds and disputes;

• Studio Forward, for Products of the official Studio Forward store.

2. Products and descriptions

• Products are digital files (scripts, maps, models, plugins, templates, assets…) delivered by download or download link. No physical item is shipped.

• Each product page states the game or engine, the category, the version, the date of the last update, whether the Product is scripted, the file size when known, the included features and the available Licenses. Sellers are responsible for the accuracy of this information.

• Screenshots and videos must show the actual Product. Minor differences (lighting, map props, placeholder data) may exist when clearly indicated.

3. Prices

• Prices are shown in euros (EUR). Prices in other currencies are shown for information only, at an indicative exchange rate; you are always charged in euros. Your bank may apply its own conversion fees.

• The price charged is the price shown in your cart at the time of checkout, after any discount code or account credit. VAT, where applicable, is included in the displayed price.

• Studio Forward may correct obvious pricing errors. If a clearly erroneous price was charged, you will be offered the choice between paying the correct price or a full refund.

4. Ordering

• Add Products to your cart, choose the License, apply a discount code or your account credit if you wish, and proceed to checkout. You must accept these Terms of Sale and the waiver of the withdrawal right for immediate digital delivery (section 7).

• An order may only contain Products from one store, because each store is paid separately. Orders from several stores are placed one after the other.

• You receive an order confirmation and a receipt in your account (Account → Orders).

5. Payment and the review window

• Payment is made by card through Stripe. Studio Forward never sees or stores your full card details.

• When you pay, your card is authorized: the amount is reserved but not yet charged. You get access to your files immediately.

• The payment is captured automatically 5 days after the purchase, unless a refund request, fraud report or dispute concerning the order is open at that time. In that case capture is paused until our team reviews the order.

• If the purchase is cancelled during the review window, the authorization is released and you are never charged. Your bank usually releases the reserved amount within a few days.

• An order fully paid with account credit (official store only) is confirmed immediately without a card payment.

• Fraud prevention: Stripe and Studio Forward may refuse or cancel a payment presenting a high fraud risk. Orders placed with a stolen card are cancelled and access is removed.

6. Delivery

• Files are made available in Account → My products as soon as the payment is authorized. Download links are generated on demand and expire after a short time; you can generate new ones at any time.

• Some Sellers deliver through an external link (for example a large file hosted elsewhere). The link is only shown after purchase.

• Downloads of archive files may include a unique license fingerprint identifying your purchase, used to trace unauthorized redistribution (see the Intellectual Property & DMCA Policy and the Privacy Policy).

• When a Seller publishes an update, it is included at no extra cost and available from the same place.

7. Right of withdrawal

• Under EU consumer law, you normally have 14 days to withdraw from a distance contract. For digital content supplied immediately, this right is lost once delivery has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal.

• At checkout, you give this consent and acknowledgement by ticking the dedicated box. Without it, the order cannot be placed.

• This does not affect the refund policy below, nor your legal rights in case of non-conforming digital content.

8. Refund policy

Due to the digital nature of the Products, all sales are generally final. A digital asset is considered received once it has been made available for download.

Eligible disputes. You may file a dispute within 5 days of purchase if:

• the Product is materially different from its description or screenshots;

• the Product does not function as advertised in the engine or game listed on its page;

• the Product contains malicious code, viruses or backdoors;

• you were charged incorrectly (duplicate charge, wrong amount);

• the download link is broken and the Seller does not fix it within 72 hours.

How. From Account → Orders → File dispute, or through a ticket in Refunds & Cancellations, with a detailed description and screenshots where applicable. While the payment is only authorized, a dispute pauses its capture.

Resolution. Studio Forward reviews the claim and may contact both parties. Possible outcomes:

• full refund: the Product is clearly misrepresented or non-functional;

• no refund: the Product matches its description and functions correctly;

• product fix: the Seller corrects the issue and redelivers.

Not eligible. Change of mind; a similar free asset found elsewhere; an asset that does not fit your specific use case while matching its description; a lack of the technical skills needed to implement it; a request made more than 5 days after the purchase.

How refunds are paid. Refunds go back to the original payment method (and the account credit part, if any, back to your account credit). Banks usually display them within 5 to 10 business days. A full refund ends your License and access to the Product; a partial refund keeps it.

Nothing in this policy limits the mandatory rights you may have under the consumer law of your country, in particular the legal guarantee of conformity for digital content.

9. Legal guarantee of conformity (EU consumers)

Digital content must conform to the contract: it must match its description, be fit for the purposes stated, and be supplied with the updates stated on the product page. If it does not, you are entitled to have it brought into conformity, or, failing that, to a price reduction or a refund. Contact Support with your order number.

10. Licenses

Unless the product page states otherwise:

• Standard license: personal use, or use by one individual creator or a small team (up to 5 people), in an unlimited number of non-commercial or small commercial projects (revenue below €10,000 per year per project).

• Pro license (when offered): unlimited commercial use by one company, studio or team, in an unlimited number of projects, including monetized games and servers.

• Allowed: using the Product in your own games, maps, servers and experiences; modifying it for your projects.

• Not allowed (any License): reselling, sharing, sublicensing, leaking or redistributing the Product or its source files, alone or bundled, modified or not; publishing it on another marketplace or in a free asset pack; using it to create a competing asset product; removing license fingerprints or copyright notices; claiming it as your own creation.

• Licenses are granted by the Seller of the Product. Some Sellers add specific terms on the product page; those terms apply in addition to the above, provided they do not reduce your rights as a consumer.

• A License ends if the order is refunded, charged back or obtained fraudulently, or if you materially breach its terms.

11. Gift cards and account credit

• Studio Forward gift cards can be bought for amounts between €5 and €500. They are delivered as a code, which can be sent to a recipient by email or shared by the buyer.

• A gift card code is redeemed in Account → Wallet. Its value is added to the account credit of the person who redeems it. A code can be redeemed only once.

• Account credit can currently be used for purchases from the official Studio Forward store. It cannot be transferred between accounts, exchanged for cash, or used to buy other gift cards, except where the law requires otherwise.

• Gift cards and credit are valid for 24 months from purchase (or from the affiliate earning, for affiliate credit). Expiry dates are shown in your Wallet.

• Lost or stolen codes cannot be replaced once redeemed by someone else; keep your codes private. A gift card purchase is non-refundable once the code has been redeemed. An unredeemed gift card can be refunded within 14 days of purchase on request.

12. Chargebacks

Please contact Support before opening a chargeback with your bank: we resolve requests much faster, and a chargeback freezes the payment for weeks. Unjustified chargebacks may lead to the suspension of the Account and the end of the Licenses concerned.

13. Customer service

Support is available through tickets in Support, usually within 24 hours on business days. Questions about the use of a Product can also be sent to its Seller from Account → Orders or Account → My products (Contact seller).

14. Applicable law

These Terms of Sale are governed by French law, without prejudice to the mandatory provisions of the consumer law of your country of residence. See section 18 of the Terms of Service for complaints and mediation.